Returns

At Golden Electrics we want you to be delighted every time you shop with us. We understand that sometimes you change your mind after you’ve ordered and that occasionally items can be damaged in transit.

Damaged Products

If any products are delivered damaged or incomplete you can obtain a replacement or full refund provided the original product is returned to us or we agree to the replacement without sight of the damaged item.

Damaged items can be reported to us at https://golden-electrics.co.uk/contact/ contact Customer Services.

Returns Authorisation

In the first instance please contact a member of Golden Electrics customer service team via https://golden-electrics.co.uk/contact/ to discuss your return and provide you with a returns authorisation number.

Goods No Longer Required

Products should be returned no longer than 30 days from date of purchase. Products must be unopened and in ‘as new’ condition in their original manufacturers packaging, all items are checked before refund approval.

Products that have been used or fitted will not be refunded as we will not be able to re-sell the item.

It is the buyer’s responsibility to arrange and bear the cost of returning unwanted items, for your protection we recommend using a recorded delivery service.

Where a carriage charge has been applied on an order below £150 it will not be refunded if the goods are returned.

Any products that have been made or altered to a customer’s request will not be accepted for credit (including ALL cables that are cut to length).

Refunds are usually completed within 7 working days from the date the goods have been received back and will be refunded using the original payment method.

Faulty/Incorrect Goods Supplied

Replacement faulty items will be despatched once the original item is received back, alternatively we can process a new order which will be refunded when returned to us.

Replacements for items sent incorrectly will be despatched on the same working day if in stock and before our courier cut off time.

Faulty goods must be returned within the manufacturer’s warranty period (normally a minimum of 12 months from date of purchase).

Some items (Showers, water heaters, storage heaters etc) will be warrantied by the manufacturer who will arrange an on-site engineer visit. Please always speak to one of our customer service team on email: [email protected] before you uninstall the item as this may cause further unnecessary disruption and delays.

We will arrange for collection of all faulty or incorrect items via our courier company.

Please Note: Golden Electrics cannot accept any liability for consequential or indirect loss.